Store Policy

Please read the following Terms and Conditions carefully before using this website or purchasing products from Mythology Tile.

DISCLAIMER

Many Mythology Tile mosaics are made from natural stone, including marble and travertine. Natural stone is a product of nature, and variations in color, shade, veining, texture, pattern, pits, fissures, and other characteristics are inherent in the material. No two pieces or sheets should be expected to be identical.

Natural stone may contain pits, dry seams, fissures, or filled areas. These characteristics are inherent in many natural stones and are not necessarily considered defects. Filled areas may require maintenance or refilling over the life of the material.

Natural stone products may require sealing with an appropriate penetrating sealer. Customers should consult a qualified professional regarding proper installation, sealing, maintenance, and care for the specific material and intended application.

Product photographs and samples are intended to provide a general representation of the material. Due to natural variation, photography, lighting, screen settings, manufacturing, and differences between production lots, the product received may vary from website images, displays, or samples.

We strongly recommend ordering a sample before placing a full order, particularly when purchasing larger quantities. A sample represents only a small portion of the material and cannot demonstrate the full range of color, veining, texture, pattern, or natural variation that may be present in a complete order.

We recommend ordering approximately 10–15% additional material above the project's calculated requirements to account for cuts, natural variation, selection, installation requirements, and possible shipping damage.

Customers and their installers are responsible for inspecting and approving all material before installation. Installation of any product constitutes acceptance of the material. Mythology Tile will not accept claims regarding appearance, shade, color variation, dimensions, finish, visible damage, or other visible characteristics after the material has been installed.

SAMPLES

Samples are representative portions of the original product and may vary in size depending on the mosaic and material.

Because natural stone varies from piece to piece, samples cannot guarantee the exact color, shade, veining, texture, pattern, or overall appearance of a future order.

All sample sales are final. Samples cannot be returned or exchanged.

SHIPPING

Mythology Tile ships throughout the continental United States.

We do not ship to Hawaii or Alaska.

Customers are responsible for providing complete and accurate shipping and delivery information.

Customers must inspect all shipments promptly upon delivery and report damaged, broken, incorrect, or missing material in accordance with the claim requirements outlined below.

CANCELLATIONS

Our suppliers and fulfillment partners begin preparing orders shortly after they are placed. This process may include picking material, preparing quantities, packaging products, creating shipping documentation, and preparing orders for carrier pickup.

Orders may be canceled without a cancellation fee within 24 hours of the time the order is placed, provided the order has not already shipped or entered a stage where cancellation is no longer possible.

Cancellation requests received more than 24 hours after the order was placed are subject to a 30% cancellation fee.

Once an order has shipped or left the warehouse, it cannot be canceled.

Special-order and custom-order products cannot be canceled once processing has begun.

RETURNS AND EXCHANGES

Return requests must be submitted within 3 calendar days of delivery.

To qualify for a return:

• Products must be new, unused, unaltered, and uninstalled.

• Products and packaging must show no signs of damage or use.

• Products must remain in their original packaging.

• The return request must be submitted within 3 calendar days of delivery.

• An RMA (Return Material Authorization) must be issued before any material is returned.

• The original sales receipt or other proof of purchase must accompany the return.

• The product must not be a special-order or custom-order item.

To request an RMA, contact Mythology Tile at sales@mythologytile.com.

Returns sent without prior authorization or without an RMA may be refused.

All approved returns are subject to inspection after they are received. Any applicable refund will be processed only after the returned material has been received and inspected.

A 30% restocking fee applies to approved returns when the return is not due to an error by Mythology Tile or an approved product defect.

Original shipping charges are non-refundable.

When Mythology Tile is not responsible for the reason for the return, the customer is responsible for all return shipping costs.

Partial returns are not accepted. A customer may not keep part of an order and return the remaining quantity. An approved return must include the full quantity of the product authorized for return.

Return requests submitted more than 3 calendar days after delivery will not be accepted for a refund. At the sole discretion of Mythology Tile, an exchange or store credit may be considered.

DAMAGED, BROKEN, INCORRECT, OR MISSING PRODUCTS

Customers are responsible for inspecting all products immediately upon delivery.

Any claim involving damaged, broken, incorrect, or missing material must be reported to Mythology Tile within 24 hours of delivery.

Claims submitted after the 24-hour claim period will not be accepted, including situations where the shipment was received but the boxes were not opened, the material was not inspected, or installation had not yet begun.

Minor breakage can occur during transportation of natural stone and mosaic products. Breakage of approximately 3–5% of the material is considered acceptable.

For breakage exceeding 5%, customers must provide clear photographs of the damaged material, packaging, and any other documentation reasonably requested by Mythology Tile so that the claim can be reviewed.

Customers must retain the damaged material and all original packaging until the claim has been reviewed and resolved.

INSTALLATION AND PRODUCT ACCEPTANCE

Customers and installers are responsible for inspecting all material before installation.

Do not install any material that appears damaged, incorrect, unacceptable, or different from what was expected. Contact Mythology Tile before installation if there is a concern.

Installation constitutes acceptance of the product.

No claims will be accepted after the product has been installed.

Natural stone mosaics should be laid out and reviewed before installation so that variations in color, shade, veining, texture, and pattern can be appropriately distributed throughout the installation.

NATURAL STONE VARIATION

Natural stone is inherently variable. Differences in color, shade, veining, movement, texture, pits, fissures, and other natural characteristics are expected and are not necessarily considered defects.

Different production lots may also vary. Customers should purchase sufficient material for the entire project at one time whenever possible.

Samples, photographs, displays, website images, and previously purchased material cannot guarantee an exact match to current or future orders.

CONTACT US

For questions regarding these Terms and Conditions, returns, claims, or RMA requests, please contact Mythology Tile:

Email: sales@mythologytile.com