Shipping and Return Policy

SHIPPING

Mythology Tile ships within the contiguous United States.

We do not ship to Hawaii or Alaska. We do not ship internationally.

Estimated processing time is 2–3 business days, plus transit time. Processing and delivery times are estimates and may vary depending on product availability, order quantity, warehouse location, destination, carrier, and other circumstances.

Shipping charges are non-refundable.

Customers are responsible for providing complete and accurate shipping and delivery information.

CANCELLATIONS

Our suppliers and fulfillment partners begin preparing orders shortly after they are placed. This process may include picking material, preparing quantities, packing products, creating shipping documentation, and preparing the order for carrier pickup.

Orders may be canceled without a cancellation fee within 24 hours of the time the order is placed, provided the order has not already shipped or entered a stage where cancellation is no longer possible.

Cancellation requests received more than 24 hours after the order was placed are subject to a 30% cancellation fee.

Once an order has shipped or left the warehouse, it cannot be canceled.

Special-order and custom-order products cannot be canceled once processing has begun.

RETURNS AND EXCHANGES

Return requests must be submitted within 3 calendar days of delivery.

Returns and exchanges will only be accepted when all applicable conditions below are met:

• Products must be new, unused, unaltered, and uninstalled.

• Products and packaging must show no signs of use or damage.

• Products must remain in their original packaging.

• The return request must be submitted within 3 calendar days of delivery.

• An RMA (Return Material Authorization) must be issued by Mythology Tile before any material is returned.

• Proof of purchase must accompany the return.

• Special-order and custom-order products are not eligible for return.

To request an RMA, contact Mythology Tile at sales@mythologytile.com.

Returns sent without prior authorization or without an RMA will not be accepted.

All approved returns are subject to inspection after the material is received. Any applicable refund will be processed only after the returned material has been received and inspected.

A 30% restocking fee applies to approved returns when the return is not due to an error by Mythology Tile or an approved product defect.

Original shipping charges are non-refundable.

If Mythology Tile is not responsible for the reason for the return, the customer is responsible for all return shipping costs.

Partial returns are not accepted. Customers may not keep a portion of an order and return the remaining quantity. Approved returns must include the complete quantity authorized for return.

Return requests submitted more than 3 calendar days after delivery will not be accepted for a refund. At the sole discretion of Mythology Tile, an exchange or store credit may be considered.

DAMAGED, BROKEN, INCORRECT, OR MISSING PRODUCTS

Customers are responsible for inspecting all products immediately upon delivery.

Any claim involving damaged, broken, incorrect, or missing material must be reported to Mythology Tile within 24 hours of delivery.

Claims submitted after the 24-hour claim period will not be accepted, including situations where the shipment was received but the boxes were not opened, the material was not inspected, or installation had not yet begun.

Minor breakage can occur during transportation of natural stone and mosaic products. Breakage of approximately 3–5% of the material is considered acceptable.

For breakage exceeding 5%, customers must provide clear photographs of the damaged material and packaging, along with any additional documentation reasonably requested by Mythology Tile.

Customers must retain the damaged material and all original packaging until the claim has been reviewed and resolved.

INSTALLATION AND PRODUCT ACCEPTANCE

Customers and installers are responsible for inspecting and approving all material before installation.

Do not install material that appears damaged, incorrect, unacceptable, or different from what was expected. Contact Mythology Tile before installation if there is a concern.

Installation constitutes acceptance of the material.

No claims will be accepted after the product has been installed.